Refunds

Delivery and Returns Policy

2.1

We will endeavour to deliver the items you have ordered within 7 working days (UK deliveries) after we accept your order and, if you are paying by cheque, after your cheque has cleared.  If we fail to deliver your completed order within 28 days, you may cancel any part of your order not yet received by contacting us at bookshop@bmtrada.com

2.2

If you are not satisfied with a print product we deliver to you, you may return it to us, at your expense, within 14 days of it having been delivered to you, and (subject to paragraph 2.3) we will provide you with a refund but we will not accept the return of any item unless it is returned to us in saleable condition. Returns of software, opened CDs (subject to paragraph 2.3) or files downloaded from our website (which includes pdf files and e-books) will not be accepted. Before you order from us any material that needs to be downloaded, you must ensure that you can download to your particular device it in the format specified, and we accept no responsibility or liability for any incompatibility with your particular device or the inability of your particular device to accept any download. British Standards are pdfs or loose-leaf publications supplied direct from the publisher, BSI, which has a no-returns policy, therefore you may not return any British Standards after purchase.

2.3

If you return any print product, CD or USB memory stick to us within the 14-day period mentioned in paragraph 2.2 because it is defective, we will replace it with a new version. 

2.4

The invoice must accompany each returned item.  Returns should be sent to the Bookshop, BM TRADA, Stocking Lane, Hughenden Valley, High Wycombe, Bucks, HP14 4ND.

2.5

We reserve the right to make partial deliveries and to charge for items delivered, even though some items in your order may not have been delivered.